Shipping & Returns

SHIPPING POLICY

All items will be shipped with tracking and I will do my best to get you the best shipping costs available. Shipping costs are non negotiable and I do not make money on shipping.  Thank you for your support and understanding. 

Return & Exchange Policy

Due to Covid19 our world has changed. We are not accepting returns however, if your product arrives to you broken, you will need to send a photo and at that point I will assess and send you a new product. Please take the photo while still in the packaging. The photo must be sent and taken within one day of arrival to your home. 

All my products are made with the greatest attention to detail and care is taken with every item. These items are created one at a time and candles and wax melts are hand poured so there will be some variation to products. They are however weighed and then topped up so you get the very most of each product.  

How Long will it take to receive my order?

All personal orders are generally processed with 1 week, but during the second half of the year, which is our busiest time, it could be closer to 2 weeks for your order to made and processed prior to shipping. Please take this into account, especially when ordering gifts!

For wholesale orders, there is an average 2 week turnaround time, though again, that could get extended slightly during our busiest times.

We want you to get your Sweet Pea & Grey Hare products quickly, so that your clients can buy it all up and you will need to restock lol. We work hard to get your orders to you as quickly as we can!  We recommend getting your orders in before you get too low in stock, as well as getting orders in as early as you can when a new season approaches. Orders are processed in order of receipt. 

For international orders, shipping costs are calculated by weight and volume.  The most cost-effective method for international shipping is often not trackable. Should you choose to take your chances, Sweet Pea & Grey Hare will not be responsible for lost product.

Orders outside of Canada may be charged applicable duties, fees and taxes by the shipping carrier that are outside the control of Sweet Pea & Grey Hare.

Do you offer pickup?

Yes! Pickup is an option upon checkout for all of my amazing customers in the Belleville , Ontario area. You will receive an email with details when your order is ready. We will communicate to decide on the perfect pickup time that works for us both. Our Brick & Mortar location is 69B Dundas Street East in Belleville, Ontario at Mrs. Rees' Vintage Beauty Parlour,